ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN TENAGA ADMINISTRATIF DI FAKULTAS FARMASI UNIVERSITAS AHMAD DAHLAN YOGYAKARTA

Authors

  • Ana Hidayati Farmasi UAD
  • Achmad Fudholi Farmasi UGM
  • Sumarni Sumarni Kedokteran Jiwa RS Sardjito

DOI:

https://doi.org/10.12928/pharmaciana.v4i1.399

Keywords:

satisfaction, servqual, Faculty of Pharmacy

Abstract

Student satisfaction measurement has been done with populatif observation and data collected
prospectively at the fourth level students of the Faculty of Pharmacy Ahmad Dahlan University. The
purpose this study to describe and determine student satisfaction ratings gap that arises from servqual.
The results obtained indicate generally that the service element in the Faculty of Pharmacy is namely
employees has not given in accordance with the expectations of student performance is characterized
by a range of values of each gap there is nothing close to the ideal of zero (0). Gap values of
employees in the education ministry on Tangible dimensions with a gap value -0,90, Reliability with
the gap value -0,90, Assurance gap value -0,90, Empathy with the gap value -1,10 and
Responsiveness to the value gap -1,10 . While the reliability of the employee dimension into the first
rank and dimensions of responsiveness on the faculty is considered the most excellent service to
students.

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Published

2014-05-01

Issue

Vol. 4 No. 1 (2014): Pharmaciana

Section

Analytical Pharmacy and Medicinal Chemistry

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