KUALITAS PELAYANAN FARMASI BERDASARKAN WAKTU PENYELESAIAN RESEP DI RUMAH SAKIT

Authors

  • Nita Rusdiana
  • Rahayu Wijayanti
  • Sri Wahyuni

DOI:

https://doi.org/10.12928/pharmaciana.v5i2.2439

Keywords:

time services, prescription, outpatient

Abstract

Based on Standard of Pharmaceutical Quality in Hospitals, there are methods are applied to distribute pharmaceuticals. One outpatient care efforts is to obtain medication prescribed by a doctor in a short time. The quality of outpatient pharmacy services as measured by the time of complete prescription at the pharmacy installation hospitals are based on reliability, responsiveness, assurance, empathy and tangibles. The study use cross-sectional’s method, which is done by January-February in 2015, to analyze pharmacy quality standard and time of complete prescription. The data used in this study are primary data. This study was used sample of 157 respondents for quetioners and 787 outpatients prescriptions. The results showed that the highest satisfaction turn around time is 13 minutes. For the five variables tested showed that the responsiveness had the highest scores of 3.18 and tangibles has the lowest score of 2,53. Conclusion, time of complete prescription less than 13 minutes and supported by quetioners shows the highest variables of responsiveness at 3,29 are agreed that time to wait is not too long.

Downloads

Published

2015-11-30

Issue

Vol. 5 No. 2 (2015): Pharmaciana

Section

Clinical and Community Pharmacy

License

Authors who publish with Pharmaciana agree to the following terms:

  1. Authors retain copyright and grant the journal the right of first publication with the work simultaneously licensed under a Creative Commons Attribution License (CC BY-SA 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal. 
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.