Tanggung Jawab Maskapai Penerbangan Sebagai Penyedia Jasa Penerbangan Kepada Penumpang Akibat Keterlambatan Penerbangan

Baiq Setiani

doi:10.26555/novelty.v7i3.a3930

Tanggung Jawab Maskapai Penerbangan Sebagai Penyedia Jasa Penerbangan Kepada Penumpang Akibat Keterlambatan Penerbangan

Baiq Setiani

Abstract

ABSTRACT

The background of this research is the increasing frequency of passengers or users of air transport services in Indonesia who complained about the airline services, especially flight delays problems in the implementation of air transport services. Thus, it is important to reveal how the implementation of the airline responsibility as a flight services provider to the passengers in case of flight delays according to the legislation that applies. The method used is a normative juridical research. Based on this research, the form of airlines responsibilities applied the concept of legal presumption of innocence responsibility. The legal protection to passengers as a result of delays can be proven with air tickets. A suggestion in this study is the government should provide clear and assertive provisions on sanctions against the airlines if it does not provide compensation due to the delays.

Keywords

Responsibility of Airlines; Flight Services; Flight Delays

Full Text:

PDF

References

BUKU DAN JURNAL

Abdul Majid, Suharto Abdul Majid dan Probo Warpani, Eko (2009). Ground Handling Manajemen Pelayanan Darat Perusahaan Penerbangan. Jakarta: Raja Grafindo Persada.

Martono, K (2009). Hukum Penerbangan Berdasarkan UURI No.1 Tahun 2009. Bandung: Mandar Maju.

Nasution, M. N. (2007). Manajemen Transportasi. Bogor: Ghalia Indonesia.

Samsul, Inosentius Samsul (2003). Prinsip Tanggung Jawab Mutlak Dalam Hukum Perlindungan Konsumen. Jakarta: UI Press.

Setiani, Baiq (2015). Tanggung Jawab Pengangkut Udara Terhadap kerugian Yang Disebabkan Keterlambatan Berdasarkan Permenhub No. PM 77 Tahun 2011. Disertasi.

Shidarta (2004). Hukum Perlindungan Konsumen Indonesia. Jakarta: Grashindo.

Syawali, Sri (2000). Hukum Perlindungan Konsumen. Bandung: Mandar Maju.

Wiradipradja, E. Saefullah (1989). Tanggung Jawab Pengangkut Dalam Hukum Pengangkutan Udara Internasional dan Nasional. Yogyakarta: Liberty.

________________ (2008). Hukum Transportasi Udara: Dari Warsawa 1929 Ke Montreal 1999. Bandung: Kiblat Buku Utama.

Yahanna, Annalisa et al. (2009). Passenger Rights and Liability of Commercial Air carrier in the Aviation Industry in Indonesia: Analysis of Law No. 1 Year 2009 about Aviation. Inaugural International Workshop and Seminar. Oriental Crystal Hotel, Kajang, Malaysia, 18-19 November 2009.

PERATURAN PERUNDANG-UNDANGAN

Keputusan Menteri Perhubungan Nomor 25 Tahun 2008 tentang Penyelenggaraan Angkutan Udara.

Kitab Undang-Undang Hukum Perdata

Peraturan Menteri Perhubungan Nomor 77 Tahun 2011 tentang Tanggung Jawab Pengangkut Angkutan Udara.

DOI: http://dx.doi.org/10.26555/novelty.v7i3.a3930