IMPLEMENTASI LEAN HEALTHCARE UNTUK MENGIDENTIFIKASI DAN MEMINIMASI WASTE DI INSTALASI RAWAT JALAN RSAI BANDUNG

Authors

  • Lisye Fitria Institut Teknologi Nasional Bandung
  • Berliana Annisa Dery Institut Teknologi Nasional Bandung
  • Hendro Prassetiyo Institut Teknologi Nasional Bandung

DOI:

https://doi.org/10.12928/si.v17i2.13921

Keywords:

Lean healthcare, waste, failure modes, effects analysis

Abstract

Lean healthcare is one way to identify and minimize waste in every service process at the outpatient installation of Al Islam Bandung Hospital (RSAI). Patients must wait more than 2 hours to get service. The tools used for the implementation of lean healthcare are current state mapping, value assessment, and Failure Modes and Effects Analysis (FMEA). The results showed that the wastage waiting category was a critical waste. Proposed improvements are expected to reduce waiting time for general patient services 65.438%, BPJS Health patients 70.632%, and contracting patients 70.921%.

Author Biographies

Lisye Fitria, Institut Teknologi Nasional Bandung

Program Studi Teknik Industri, Fakultas Teknologi Industri Jalan PKH. Mustafa No 23 Bandung, 40124

Berliana Annisa Dery, Institut Teknologi Nasional Bandung

Program Studi Teknik Industri, Fakultas Teknologi Industri Jalan PKH. Mustafa No 23 Bandung, 40124

Hendro Prassetiyo, Institut Teknologi Nasional Bandung

Program Studi Teknik Industri, Fakultas Teknologi Industri Jalan PKH. Mustafa No 23 Bandung, 40124

References

Doss, Richard and Orr, Cameron, (2007). Lean Leadership in Healthcare. [online]. Available: http://www.solutionsthatperform.com [9 Februari 2017]

Gasperz, V. (2007). Lean Six Sigma for Manufacturing and Service Industries. Jakarta: Gramedia Pustaka Utama.

Hines, P. & David T. (2000). Going Lean. Cardiff, UK: Lean Enterprise Research Center.

J. Moraros, M. Lemstra and C. Nwankwo. (2016). "Lean interventions in healthcare - do they actually work? A systematic literature review", International Journal for Quality in Health Care, vol. 28, pp. 150-165.

L.T. Lot, A. Sarantopoulos, L.L. Min, S.R. Perales, I.F.S.F Boin and E.C. de Ataide, “Using Lean Tools to Reduce Patient Waiting Timeâ€, Leadership in Health Services, https://doi.org/10.1108/LHS-03-2018-0016.

M. A. Nash and S. R. Poling. (2008). Mapping the Total Value Stream : A Comprehensive Guide for Production and Transactional Processes, Productivity Press.

M. Godinho Filho, A. Boschi, A. Freitas Rentes, M. Thurer and T. M. Bertani. (2016) "Improving Hospital Performance by Use of Lean Techniques: An Action Research Project in Brazil", Quality Engineering, vol. 27, pp. 196-211.

Reichert, T. A. (2004). Applying Failure Modes and Effect Analysis (FMEA) in Healthcare. Society for Health Systems Presentation.

T. Joosten, I. Bongers and R. Janssen. (2009). "Application of Lean thinking to health care: issues and observations", International Journal for Quality in Health Care, vol. 21, pp. 341-347.

T.K.O. Regis, C. F. Gohr and L.C. Santos. (2018). “Lean Healthcare Implementation: Experiences and Lessons Learned from Brazilian Hospitalsâ€, Rev. adm. empres. vol.58 no.1, pp. 30–43.

T. Young, and S. Mc Clean. (2009) “Some Challenges Facing Lean Thinking In Healthcare,â€International Journal for Quality in Health Care, vol. 21, no. 5: pp. 309–310.

Wilson, L. (2010). How to Implement Lean Manufacturing. USA: McGraw-Hill.

Downloads

Published

2019-10-31

Issue

Vol. 17 No. 2: Oktober 2019

Section

Article

License

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.