VALIDITY AND RELIABILITY TESTING OF THE ORGANIZATIONAL COMMUNICATION SATISFACTION SCALE FOR MILLENIAL EMPLOYEES IN INDONESIA
DOI:
https://doi.org/10.12928/jehcp.v8i4.14572Abstract
This study aims to test and carry out the process of adapting the organizational communication satisfaction measurement tool of millennial employees in Indonesia. The purpose of this research is to discover suitable measurement of communication satisfaction, adjusted to the conditions in Indonesia. Confirmatory Factor Analysis (CFA) method with AMOS version 18 was used to analyzed data of 738  people who participated in the study from April to August  2019. The CFA model used to test the Communication Satisfaction instrument uses the second-order model consisting of seven dimensions: Communication Climate and Organizational Integration; Supervisory Communication; Media Quality; Horizontal (Coworker) Communication; Organizational Perspective (Corporate Information); Personal Feedback; Subordinate CommunicationThe scale was adapted from the Communication Satisfaction questionnaire developed by Down & Hazen (1977), Down & Adrian (2004), Okay and Okay (2009)  and Wagner et al. (2014). The results show that the scale is valid for 40  items and invalid for 1 item. It is concluded that the adaptation process was successfully carried out, and the scale could be used for millennial employees.
Â
Â
Keywords:Communication satisfaction, millennial employees, scale adaption, organizational performanceÂ
ÂReferences
References
Anderson, N., Ones, D.S., Sinangil, H.K., & Viswesvaran, C., (2001), Handbook of Industrial, Work, & Organizational Psychology, Vol. 2: Organizational Psychology, London: SAGE Publications, Ltd.
Armstrong, M., (2009), Armstrong’s Handbook of Performance Management, An evidence based guide to delivering high performance, London: Kogan Page Limited.
Avolio, B. J. (2004). Examining the full range model of leadership: Looking back to transform forward. In Leader development for transforming organizations (pp. 91-118). Psychology Press.
Avolio, B. J., & Bass, B. M. (2004). Multifactor leadership questionnaire (MLQ). Mind Garden, 29.
Azwar, Saifuddin. (2003). Metode Penelitian. Yogyakarta: Pustaka Pelajar
Baron, R.A & Branscombe, N.R. (2013) Social Psychology. Boston: Pearson Education Inc.
Berghe. J.V. (2011). Job Satisfaction and Job Performance in The Workplace. Arcada: Thesis.
Bernandin, HJ., & Russel, J.A., (1998), Human Resources Management, New York: McGraw Hil. Inc.
Betts, A. (2013). Survival migration: Failed governance and the crisis of displacement. Cornell University Press.
Bhagat, Rabi S., and Steers, Richard M., (2009), Cambridge Handbook of Culture, Organizations, dan Work, Cambridge: Cambridge University Press
Bhatia, K., & Balani, M. (2015). Effective internal communication: A crucial factor affecting employee performance. In Proceedings of International Conference on Management, Economics and Social Sciences, Dubai (pp. 135-142).
Chlomoudis, C.I., and Pallis, A.A., (2009), The need for a new philosophy of port management and organization: Effective responses to contemporary challenges, European Research Studies, Volume 2 No. (2), pp 91 – 103.
Clampitt, P. G., & Downs, C. W. (1993). Employee perceptions of the relationship between communication and productivity: A field study. The Journal of Business Communication (1973), 30(1), 5-28.
Dirks, K. T., & Ferrin, D. L. (2001). The role of trust in organizational settings. Journal Organization science, 12(4), 450-467.
Downs, C. W., & Hazen, M. D. (1977). A factor analytic study of communication satisfaction. The Journal of Business Communication (1973), 14(3), 63-73.
Downs, C. W., & Adrian, A. D. (2004). Assessing organizational communication: Strategic communication audits. New York: Guilford Press.
Duckworth, A. L., & Quinn, P. D. (2009). Development and validation of the Short Grit Scale (GRIT–S). Journal of personality assessment, 91(2), 166-174.
Duckworth, A. L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: perseverance and passion for long-term goals. Journal of personality and social psychology, 92(6), 1087.
Duckworth, A., & Duckworth, A. (2016). Grit: The power of passion and perseverance (Vol. 234). New York, NY: Scribner.
Duckworth, R. A. (2009). The role of behavior in evolution: a search for mechanism. Journal Evolutionary ecology, 23(4), 513-531.
Eddy S.W.Ng., & Johnson, J.M., (2015). Millennials: Who are they, how are they different, and why should we care? Retrieved from :
Epstein, J., Santo, R. M., & Guillemin, F. (2015). A review of guidelines for cross-
cultural adaptation of questionnaires could not bring out a consensus. Journal of clinical epidemiology, 68(4), 435-441
Ferdinand, A. (2000). Structural Equation Modelling dalam Penelitian Manajemen.
Badan Penerbit Universitas Diponegoro. Semarang.
Furr, R. M. (2008). A framework for profile similarity: Integrating similarity,
normativeness, and distinctiveness. Journal of personality, 76(5), 1267-1316.
Gibson, J., McKenzieâ€McHarg, K., Shakespeare, J., Price, J., & Gray, R. (2009). A systematic review of studies validating the Edinburgh Postnatal Depression Scale in antepartum and postpartum women. Journal Acta Psychiatrica Scandinavica, 119(5), 350-364.
Gibson, J.L., Ivancevich, J.M., Donnely Jr, J.H., and Konopaske, R., (2012), Organizations, behavior, Structure, Processses, 14th Edition, New York: McGraww Hill Irwin.
Ghozali, I. (2008). Structural Equation Modelling, Edisi II, Universitas Diponegoro, Semarang.
Goodboy, A. K., Martin, M. M., & Bolkan, S. (2009). The development and validation of
the student communication satisfaction scale. Journal Communication Education, 58(3), 372-396.
Hair, J.F., Black, W.C., Babin, B.J., & Anderson, R.E. (2010). Multivariate Data Analysis.
Seventh Edition. New Jersey : Prentice Hall, Upper Saddle River.
Hecht, M. L. (1978). Hecht. Michael L. MEASURES OF COMMUNICATION SATISFACTION, Journal Human Communication Research, 4: 4 (1978: Summer) p. 350. Human Communication Research, 4(4), 350.
Hellweg, S. A., & Phillips, S. L. (1982). Communication and productivity in organizations. Journal Public Productivity Review, 276-288.
https://doi.org/10.1007/s40299-013-0094-9
Hung, ML. & Chou, C. (2014). Journal The Asia-Pacific Education Researcher June 2014, Volume 23, Issue 2, pp 165–177. https://doi.org/10.1007/s40299-013-0094-9
Joreskog, K. and Sorbom, D. (1993) LISREL 8: Structural Equation Modelling with the SIMPLIS Command Language. Scientific Software International Inc., Chicago.
Joreskog, K. G., & Sorbom. (1993). Statistical analysis of sets of congeneric tests. Journal Psychometrika 36 (2),109-133.
Kementrian Pemberdayaan Perempuan dan Perlindungan Anak., (2018). Profil Generasi Milenia Indonesia. Jakarta: Kementrian PPPA
Kline R. B., (2011) Principle and Practice of Structural Equation Modeling. 3rd ed. New York: The Guilford Press
Marlow, S. L., Lacerenza, C. N., Paoletti, J., Burke, C. S., & Salas, E. (2018). Does team communication represent a one-size-fits-all approach?: A meta-analysis of team communication and performance. Journal Organizational Behavior and Human Decision Processes, 144, 145-170.
Retrieved from :
https://www.sciencedirect.com/science/article/abs/pii/S074959781630125X?via%3Dihub
https://doi.org/10.1016/j.obhdp.2017.08.001
Monge, P. R., Cozzens, M. D., & Contractor, N. S. (1992). Communication and motivational predictors of the dynamics of organizational innovation. Journal Organization Science, 3 (2), 250-274.
https://doi.org/10.1287/orsc.3.2.250
Myers, K.K., & Sadaghiani, K. (2010). Millenials in workplace: A Communication Perspective on Millenials’s Organizational Relationship and Performance. Journal Bus Psychol. 2010 Jun; 25(2): 225–238. Published online 2010 Mar 5. doi: 10.1007/s10869-010-9172-7
Priyohadi, N.D., Suhariadi, F., Fajrianthi. (2019). Validity Test for Short Grit Scale (Grit -S) Duckworth on Indonesian Millennials, Journal ofEducational, Health and Community PsychologyVol 8, No3, 2019 E-ISSN 2460-8467, retrieved from :
Ranaweera, Chrishanthi & Dharmasiri, Ajantha. (2019). Generation Y and Their Job
Performance. 21. 39. Srilankan Journal og Management, Vol. 21 No. 1 January – June 2016. Retrieved from :
https://www.researchgate.net/publication/330358965_Generation_Y_and_Their_Job_Performance
Smidts, A., Pruyn, A. T. H., & Van Riel, C. B. (2001). The impact of employee communication and perceived external prestige on organizational identification. Academy of Management journal, 44(5), 1051-1062.
