Prediksi Tingkat Kepuasan Pelanggan Maskapai Penerbangan Menggunakan Decision Tree
DOI:
https://doi.org/10.26555/jim.v11i2.30735Keywords:
Decision Tree,, Kepuasan Pelanggan, Regresi,Abstract
Penelitian ini mengkaji penerapan algoritma Decision Tree Regression dalam memprediksi tingkat kepuasan pelanggan maskapai penerbangan. Dengan menggunakan dataset yang relevan, model Decision Tree berhasil dibangun dan dievaluasi. Hasil penelitian menunjukkan bahwa Decision Tree merupakan alat yang efektif untuk menganalisis data pelanggan dan mengidentifikasi faktor-faktor yang mempengaruhi kepuasan pelanggan. Penelitian ini memberikan kontribusi pada pengembangan model prediksi dalam bidang ilmu data, khususnya dalam konteks industri penerbangan..
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