FIRDAUSI, Saleh; SETIAWAN, Mukhammad Andri. ITIL v3 Framework Application to Design Information Technology Incident Management Governance. Jurnal Ilmiah Teknik Elektro Komputer dan Informatika, [S. l.], v. 8, n. 1, p. 128–135, 2022. DOI: 10.26555/jiteki.v8i1.23632. Disponível em: https://journal.uad.ac.id/index.php/JITEKI/article/view/23632. Acesso em: 15 jan. 2025.