Gamification: Stimulating User Smart City Application
DOI:
https://doi.org/10.12928/channel.v9i2.21139Keywords:
smart city, gamification, government communication, citizen information, community empowermentAbstract
The urban problems have led to an increase in the population in urban areas considering the needs of many government employees to provide service to all citizens. However, in actual conditions, government employees are limited, therefore, need community empowerment involved to support government management of the city. The solution for community empowerment is using communication technology as a public space for the citizens to communicate with the government. Citizen participation used smart city application ass public space to inform the sentiment public to the government. Citizens have adapted from traditional public play to public technological space. Gamification on smart city application devices motivates citizens, which has a growing influence on reporting and complaint activity. Technology set up gamification to create active citizens by reporting complaints of city infrastructure. Results identified gamification encourage a lot of citizen participation in reporting sentiment and complaint inside smart city applications.
References
Buckley, P., Noonan, S., Geary, C., Mackessy, T., & Nagle, E. (2018). An Empirical Study of Gamification Frameworks. Journal of Organizational and End User Computing, 31(1), 22–38. https://doi.org/10.4018/joeuc.2019010102
Cady, F. (2017). The Data Science Handbook. John Wiley & Sons, Inc. https://doi.org/10.1002/9781119092919
Coronado, J.E. and Vasquez, A. 2014. Gamification: an effective mechanism to promote civic engagement and generate trust?. In Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance. ACM
Gonz, A., Chamoso, P., Rivas, A., Rodr, S., Prieta, F. D. La, & Prieto, J. (2018). Use of Gami fi cation Techniques to Encourage Garbage Recycling. A Smart City Approach. Springer Nature Switzerland, 1, 674–685. https://doi.org/10.1007/978-3-319-95204-8
Giddens, A. (1988). The Constitution of Society. Social Forces, 66(4), 1124. https://doi.org/10.2307/2579442
Groening, C., & Binnewies, C. (2019). “Achievement unlocked!†- The impact of digital achievements as a gamification element on motivation and performance. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2019.02.026
Grunig, J. E., & Grunig, L. A. (2008). Public relations Research European and International Perspectives and innovations. In VS Verlag für Sozialwissenschaften (1st ed., pp. 327–348).
Hamari, J., Koivisto, J., & Sarsa, H. (2014). Does Gamification Work ? — A Literature Review of Empirical Studies on Gamification. In A literature review of empirical studies on gamification.
Hariyanti, N., Salim, M., Nabilah, RZG. (2020). Level Literasi Digital Peserta Kelas Whatsapp Group Krlinik MPASI. Jurnal Komunikasi. Vol 15. No. 2. https://doi.org/10.20885/komunikasi.vol15.iss2.art3
Ingrosso, A. (2014). An Analysis And A Proposal For Its Application. In Games and Learning Alliance Conference (GaLA Conf 2014) Bucharest, July 2nd-4th 2014.
Kapp, K. (2013). The Gamification Of Learning And Instruction Field Book: Ideas Into Practice. N.Y.: Wiley
Kazhamiakin, R., Loria, E., Marconi, A., & Scanagatta, M. (2021). A Gamification Platform to Analyze and Influence Citizens’ Daily Transportation Choices. IEEE Transactions on Intelligent Transportation Systems, 22(4), 2153–2167. https://doi.org/10.1109/TITS.2021.3049792
Lin, Y. (2018). A Comparison Of Selected Western And Chinese Smart Governance : The Application Of ICT In Governmental Management, Participation. Telecommunications Policy, June, 1–10. https://doi.org/10.1016/j.telpol.2018.07.003
Madhukar, M., & Pooja. (2019). Big Data for Remote Sensing : Visualization, Analysis and. Springer International.
Misa, T. J. (1994). Does Technology Drive History? The Dilemma of Technological Determinism. In M. R. Smith & L. Marx (Eds.), The MIT Press Cambridge, Massachusetts London, England. Massachusetts Institute of Technology. https://doi.org/10.1017/CBO9781107415324.004
Muktiyo, W., & Razak, R. (2019). Komunikasi Strategic Pemerintah Dalam Menghadapi Era Digital (R. Muhammad & A. J. Setiawan (eds.); 1st ed.). Megatama.
Opromolla, A., Ingrosso, A., Volpi, V., Medaglia, C. M., Palatucci, M., & Pazzola, M. (2015). Gamification in a Smart City Context . An Analysis and a Proposal for Its Application in Co-design Processes. https://doi.org/10.1007/978-3-319-22960-7
Puri, M., Varde, A. S., Du, X., & Melo, G. De. (2018). Smart Governance through Opinion Mining of Public Reactions on Ordinances. IEEE 30th International Conference on Tools with Artificial Intelligence, 838–845. https://doi.org/10.1109/ICTAI.2018.00131
Robson, K. & Plangger, K. & Kietzman, J. H. & Mccarthy, L. & Pitt, L. (2015). Is it all a game? Understanding the principles of gamification. Business Horizons, Retrieved from http://doi.org/10.1016/j.bushor.2015.03.006
Sailer, M., Hense, J. U., Mayr, S. K., & Mandl, H. (2017). How gamification motivates: An experimental study of the effects of specific game design elements on psychological need satisfaction. Computers in Human Behavior, 69, 371–380. https://doi.org/10.1016/j.chb.2016.12.033
Sari, F. P., & Nugrahani, R. U. (2019). Strategi Tata Kelola Komunikasi Krisis Humas Pemerintahan Kabupaten Kuningan Jawa Barat dalam Menghadapi Krisis. CHANNEL: Jurnal Komunikasi, 7(2), 89. https://doi.org/10.12928/channel.v7i2.8504
Salganik, M. J. (2018). Social Research in the Digital Age. Princeton University Press.
Thiel, S-K. 2016a. A Review of introducing Game Elements to e-Participation. In Proceedings of CeDEM16. IEEE
Thiel, S. K. 2016b. Reward-based vs. social gamification: Exploring Effectiveness of Gamefulness in Public Participation. In Proceedings of the 9th Nordic Conference on Human-Computer Interaction (Article 104). New York, NY: ACM
Wang, X., Wang, X., Wu, J., & Zhao, G. (2017). Social Network Analysis of Actors in Rural Development: A Case Study of Yanhe Village, Hubei Province, China. Growth and Change, 48(4), 869–882. https://doi.org/10.1111/grow.12195
Downloads
Published
Issue
Section
License
Authors submitting a manuscript do so on the understanding that if accepted for publication, the article's copyright shall be assigned to Channel Jurnal Komunikasi.
Authors should sign the Copyright Transfer Agreement when they have approved the final proofs sent by Channel Jurnal Komunikasi before the publication. Channel Jurnal Komunikasi strives to ensure that no errors occur in the articles that have been published, both data errors and statements in the article.
Channel Jurnal Komunikasi keeps the rights to articles that have been published. Authors are permitted to disseminate published articles by sharing the Channel Jurnal Komunikasi website link. Authors are allowed to use their works for any purposes deemed necessary without written permission from Channel Jurnal Komunikasi to acknowledge initial publication in this journal.
All articles published in Channel Jurnal Komunikasi are licensed under a Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA) license.
