QUEUING ANALYSIS OF CAR SERVICING CUSTOMERS USED SINGLE CHANNEL MODEL AND KENDALL’S NOTATION IN PT. ARMADA MOBIL PURWOKERTO

Abstract

This study aims to identify the customer’s problem queue, specify the model queue, the arrival and
customer service frequency distributions at PT. Armada Mobil Purwokerto. Methods of the research
conducted by observing and measuring directly the research object, the data from the study was
calculated according to the theory of queues. The result appropriate to single channel queuing model
Poisson distribution of the arrivals, exponential distribution of the time service. The characteristized of
Kendall’s notation is M/M/3/3/571.
Key words: single channel, Poisson distribution, dan Kendall’s notation