Corporate Digital Competencies for Digital Banking Innovation: Case Studies in Indonesian Banking Sector

Authors

  • Bambang Andri Irawan School of Business Management, Institut Teknologi Bandung
  • Jann Hidajat Tjakraatmadja School of Business Management, Institut Teknologi Bandung
  • Achmad Ghazali School of Business Management, Institut Teknologi Bandung
  • Nur Budi Mulyono School of Business Management, Institut Teknologi Bandung

DOI:

https://doi.org/10.12928/jehcp.v11i4.24856

Abstract

Banking sector in Indonesia has enormous potential to grow. The large unbanked population, quick mobile & internet penetration, and advancement of digital technologies have propelled a fast-moving trend toward digital banking innovation. Banks and other financial service providers in Indonesia are anticipating this trend by preparing a roadmap to convert their business models, products, and services into full or partial digital financial propositions to meet the new customer’s expectations. This study investigates the required digital competencies at a corporate level that banking organizations need to prepare prior to stepping into digital transformation. Four Indonesian banks with different states of digital transformation have been selected as case studies for this qualitative study. This is an ongoing study, nevertheless, some initial findings and observations will be presented. While several previous research have discussed some parts of this study, the authors believe that no past research presented the whole set of corporate digital competencies especially in digital banking context. The outcome of this study is expected to be of value to the academics as well as to business.

Author Biographies

Bambang Andri Irawan, School of Business Management, Institut Teknologi Bandung

PhD student in the School of Business Management of Bandung Institute of Technology

Jann Hidajat Tjakraatmadja, School of Business Management, Institut Teknologi Bandung

Professor of People and Knowledge Management at Bandung Institute of Technology

Achmad Ghazali, School of Business Management, Institut Teknologi Bandung

PhD, Assistant Professor of People and Knowledge Management at Bandung Institute of Technology

Nur Budi Mulyono, School of Business Management, Institut Teknologi Bandung

PhD, Assistant Professor of Operation and Performance Management at Bandung Institute of Technology

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Published

2022-12-28

How to Cite

Irawan, B. A., Tjakraatmadja, J. H., Ghazali, A., & Mulyono, N. B. (2022). Corporate Digital Competencies for Digital Banking Innovation: Case Studies in Indonesian Banking Sector. Journal of Educational, Health and Community Psychology, 11(4), 712–733. https://doi.org/10.12928/jehcp.v11i4.24856

Issue

Vol 11 No 4 December 2022

Section

Articles

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