The Positive Impact of Organizational Trust: a Systematic Review
The critical role of trust is to strengthen working relationships to ensure that organizations achieve their goals effectively. This study aims to explore the positive impact of organizational trust, namely trust towards colleagues, employers, and organization. We conducted a systematic review following the PRISMA guideline, highlighting the number of records that were identified, screened, assessed for eligibility, and included for the study. The literature search was conducted online by using the keyword "Organizational Trust" on three platforms, namely ScienceDirect, Sage, and ProQuest. We selected 30 research articles that use organizational trust as either a dependent, mediating or moderating variable. Next, we reviewed and assessed the papers according to their research objectives, role/function of the variable, authors, year of publication, number of subjects/research samples and findings. Findings show: (1) organizational trust can reduce turnover tendency, as well as increase the intention to stay at the organization, effectiveness of communication within the organization, change readiness, continuum improvement, innovative behavior, job satisfaction, organizational citizenship behavior (OCB), organizational commitment, safety motivation, and work performance; (2) As an independent variable, trust in coworkers could impact joint learning activities, willingness to share knowledge and ideas with coworkers, networking commitment, job satisfaction, and organizational commitment; (3) Trust in superiors reinforces organizational identification, work performance (the strongest level of positive correlation), job satisfaction, organizational citizenship behavior, organizational commitment as well as a predictor of burnout and depersonalization.
Fulmer, C. A., & Gelfand, M. J., (2012). At what level (and in whom) we trust: Trust across multiple organizational levels. Journal of Management, 38(4), 1167-1230.
Börü, D., & İslamoğlu, G. (2016). Power distance, trust, organizational citizenship behavior. International Conference on Business, Economics, and Management, Yasar University, Izmir Turkey.
Basit, G. & Duygulu, S. (2018). Nurses' organizational trust and intention to continue working at hospitals inTurkey. Collegian, 25, 163-169.
Costa, A. C. (2017). Trust in organizations. Berrett-Koechler Publishers, Inc.San Francisco.
Covey, S. R., & Merrill, R. R. (2010). The speed of trust: A thing that is able to change everything. Tangerang: Karisma Publishing Group.
Celep, C., & Yilmazturk, O. E. (2012). The relationship among organizational trusts, multidimensional organizational commitment and perceived organizational support in educational organizations. Procedia - Social and Behavioral Sciences 46, 5763 - 5776.
Chathoth, P. K., Mak, B., & Manactola, V. J. K. (2007). Employees' perceptions of organizational trust and service climate: a structural model of combining their effects on employee satisfaction. Journal of Hospitality &Tourism Research, 31(3), 338-357.
Cho, Y. J., & Song, H. J. (2017). Determinants of turnover intention of social workers: effects of emotional labor and organizational trust. Public Personnel Management, 46(1) 41–65.
Düzce, A .E. (2010). Exploring predictors of organizational identification: moderating role of trust on the associations between empowerment, organizational support, and identification. Work And Organizational Psychology, 19(4), 409-425.
Fang, Y. & Kee Wei, K. (2009).The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation. Journal of the American Society for Information Science and Technology, 60 (3), 234-253.
Gilstrap, J. B., & Collins, B. J. (2012). The importance of being trustworthy: Trust as a mediator of relationship between leader behaviors and employees job satisfaction Journal of Leadership & Organizational Studies, 19(2)152 –163.
Mayer, D. & Schoorman, M. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
Özgüra, T. & Tektaş, P. (2018). An examination of the correlation between nurses' organizational trust and burnout levels. Applied Nursing Research, 43, 93-97.
Oosthuizen, A., Rabie. G. H., & Beer, L. T. (2018). Investigating cyberloafing, organizational justice, work engagement and organizational trust of South African retail and manufacturing employees. Journal of Human Resource Management: (Online) 2071-078X, (Print) 1683-7584.
Ozyilmaz, A., Erdogan, B., & Karaeminogullari, A.(2018).Trust in organization as a moderator of the relationship between self-efficacy and workplace outcomes: A social cognitive theory-based examination. Journal of Occupational and Organizational Psychology, 91 (1), 181-204.
Singh, U., & Srivastava, K. B. L. (2016). Organizational trust and organizational citizenship behavior. Global Business Review,17(3) 594–609.
Kath, L.. M., Magley, V. M., & Mamet, M. (2010).The role of organizational trust in safety climate's influence on organization outcome. Accident Analysis and Prevention 42, 1488-1497.
Kurt, Y., Yamin, M., Synovics, N., & Sinkovics, R. (2016). Spirituality as an independent trust and network commitment: The case of Anatolian tigers. European Management Journal, 34, 686-700.
Lee, G., & Teo, A. (2005). Organizational restructuring: Impact on trust and work satisfaction. Paciﬁc Asia Journal of Management, 22, 23–39.
Li, P. P., Bai, Y., & Xi, Y. (2011). The contextual antecedents of organizational trust: a multidimensional cross-level analysis. management and organization review. The International Association For Chinese Management Research.
Lee, H. J. (2004).The role of competence-based trust and organizational identification in continuous improvement. Journal of Managerial Psychology,19(6), 623-639.
Mukherjee, K. & Bhattacharya, R. (2013). Exploring the mediating effect of organizational trust between organizational justice dimensions and affective commitment. Management And Labor Studies, 38(1 & 2) 63–79.
Ning, L., Yan Jin, Y., & Mingxuan, J. (2007). How does the organizational trust work? The Bus. Res. China, 1(4): 622–637 .
Podsakoff, P. M., Moorman, R. H., & Fetter, R. (1990). Leaders behaviors and their effects behavior and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors. Leadership Quarterly, 7(2), 107-142.
Paliszkiewicz, J.O. (2011). Trust management: Literature review. Management, 6(4): 315–331.
Quach, H. (2013). An analysis of organizational trust and communication effectiveness. IDI 3557876 Published By Proquest LLC (2013).Copyright In The Dissertation Held By The Author.
Reina, D. S, & Reina, M. L. (2005). Trust & betrayal in the work lace. Second Edition.PDF E-Book, ISBN 978-1-57675-949-3. Berrett-Koehler Publisher, Inc.San Francisco.
Tănase, S., Manea, C., M. Chraif, M., & Anġei, M. (2011). Assertiveness and organizational trust as predictors of mental and physical health in a romanian oil company. Procedia-Social and Behavioral Sciences 33, 1047-1051.
Utamia, A. F., Bangunb, Y. R., & Lantuc, D. C. (2014). Understanding the role of emotional intelligence and trust to relationship between organizational politics and organizational commitment. Procedia-Social and Behavioral Sciences 115, 378–386.
Verburg, R. M., Nienaber, A. N., Searle, R. H., Weibel, A., Den Hartog, D. N., & Deborah E. Rupp, D. E., (2018).The role of organizational control systems in organizational trust and performance outcomes. Group & Organization Management, 43(2) 179–206.
Vlachos, P. A., Theotokis, A., & Panagopoulos, N. G. (2010). Sales force reaction to corporate social responsibility: attribution, outcomes, and the mediating role of organizational trust. Industrial Marketing Management, 39, 1207–1218.
Wong, A. & Tjosvold, D. (2006). Collectivist values for learning in organizational relationships in china: the role of trust and vertical coordination. Asia Pacific Journal Management, 23, 299-317.
Yu, M.C., Mai, Q., Tsai, S. B., & Yi Dai (2018). An empirical study on organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability. Sustainability 10, 2071-1050.
Yadav, L. K., & Gupta, P. (2017). Procedural justice, satisfaction and organizational citizenship behavior: Mediating role of organizational trust-indian tourism industry study. Management and Labor Studies, 42(3) 275–292.
Zayim, M., & Kondakci, Y. (2015). An exploration of the relationship between readiness for change and organizational trust in turkish public schools. Educational Management Administration & Leadership, 43(4) 610–625.
Zahra, Y., & Mariatin, E. (2012). The relationship between employee trust in organizations and commitments to organizations at PT.Bank X, Journal of Psychology, 7(2), 56-61.
Article MetricsAbstract view : 149 times
PDF - 58 times
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.