Correlation Analysis of Interpersonal Communication Competence of Corporate Social Responsibility Facilitators, Stakeholder Trust Level, and Corporate Reputation
Abstract
Keywords
Full Text:
PDFReferences
Amaladoss, Martin Xavier & Manohar, Hansa Lysander. (2013). Communicating Corporate Social Responsibility – A Case of CSR Communication in Emerging Economies. Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 20(2). pages 65-80, March. DOI: 10.1002/csr.287
Baalbaki, Sally & Guzmán, Francisco. (2016). A consumer-perceived consumer-based brand equity scale. Journal of Brand Management, Palgrave Macmillan, vol. 23(3). pages 229-251, May. DOI: 10.1057/bm.2016.11
Bouckaert, G., Walle, S. Van De. 2003. Quality of Public Service Delivery and Trust in Government. In Governing Networks: EGPA Yearbook (pp. 299–318).
Brown, T., Yu, M., & Etherington, J. (2020). Are Listening and Interpersonal Communication Skills Predictive of Professionalism in Undergraduate Occupational Therapy Students? Health Professions Education. 6(2). 187–200. https://doi.org/10.1016/j.hpe.2020.01.001
Carroll, A.B. and Shabana, K.M. (2010). The Business Case for Corporate Social Responsibility: A Review of Concepts, Research, and Practice. International Journal of Management Reviews, 12: 85-105. https://doi.org/10.1111/j.1468-2370.2009.00275.
Cowan, Kristen & Guzman, Fancisco. (2020). How CSR reputation, sustainability signals, and country-of-origin sustainability reputation contribute to corporate brand performance: An exploratory study. Journal of Business Research Volume 117, September 2020, Pages 683-693 https://doi.org/10.1016/j.jbusres.2018.11.017
David, Prabu, Kline, Kline & Dai, Yang. (2005). Corporate Social Responsibility Practices, Corporate Identity, and Purchase Intention: A Dual-Process Model. Journal of Public Relations Research, 17:3, 291-313, DOI: 10.1207/s1532754xjprr1703_4
Devito, J. A. (2012). The Interpersonal Communication Book (13th edition). Pearson.
Dimitrova, Y. (2019). Communication on Corporate Social Responsibility and Management of Responsible Corporate Reputation. January.
Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic ï¬ndings and implications for research and practice. Journal of Applied Psychology, 87(4). 611–628
Fombrun, C.J. (1996). Reputation: Realizing Value from the Corporate Image. Harvard Business School Press, Boston, MA.
Fombrun, C.J. (2005). Building Corporate Reputation through CSR Initiatives: Evolving Standards. Corporate Reputation Review, 8, 7-11. http://dx.doi.org/10.1057/palgrave.crr.1540235
Fombrun, C.J. (2012). The Building Blocks of Corporate Reputation: Definitions, Antecedents, Consequences. The Oxford Handbook of Corporate Reputation Edited by Timothy G. Pollock and Michael L. Barnett DOI: 10.1093/oxfordhb/9780199596706.013.0005
Gauzente, C. and Fenneteau, H. (2006). Éthique et responsabilité sociale. Que peut-on attendre du marketing ? in Rosé, J.-J. (Ed.). Responsabilité sociale de l'entreprise. Pour un nouveau contrat social, Bruxelles, De Boeck, 77–92.
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program SPSS. Badan Penerbit Universitas Diponegoro.
Glaveli, N. (2020). Corporate Social Responsibility Toward Stakeholders And Customer Loyalty: Investigating The Roles Of Trust And Customer Identification With The Company. Social Responsibility Journal, December 2019. https://doi.org/10.1108/SRJ-07-2019-0257
Goodsell, C. T. (2006). A New Vision For Public Administration. Public Administration Review. 66(4). 623–635.
Golob, Ursa & Podnar, Klement. (2014). Critical Points Of Csr-related Stakeholder Dialogue In Practice. Business Ethics: A European Review. 23. 10.1111/beer.12049.
Heinberg, Martin & Ozkaya, H. Erkan & Taube, Markus. (2018). Do Corporate Image And Reputation Drive Brand Equity In India And China? - Similarities And Differences. Journal of Business Research, Elsevier, vol. 86(C). pages 259-268. DOI: 10.1016/j.jbusres.2017.09.018
Hong, Soo & Yang, Sung-Un & Rim, Hyejoon. (2010). The Influence of Corporate Social Responsibility and Customer–company Identification on Publics’ Dialogic Communication Intentions. Public Relations Review. 36. 196-198. 10.1016/j.pubrev.2009.10.005.
Keputusan Menteri Lingkungan Hidup dan Kehutanan Republik Indonesia pada hasil Penilaian Peringkat Kinerja Perusahaan (PROPER) dalam Pengelolaan Lingkungan Hidup tahun 2018-2019 (https://proper.menlhk.go.id/propercms/uploads/magazine/docs/sk/sk-menlhk-nomor-1049-tahun-2019-lengkap.pdf) diakses pada 11 September 2020
Kim, S. (2018). The Process of CSR Communication—Culture-Specific or Universal? Focusing on Mainland China and Hong Kong Consumers. International Journal of Business Communication. https://doi.org/10.1177/2329488418805523
Kriyantono, R. (2015). Public Relations and Corporate Social Responsibility in Mandatory Approach Era in Indonesia. Procedia - Social and Behavioral Sciences, 211(June). 320–327. https://doi.org/10.1016/j.sbspro.2015.11.041
Littlejohn, S. W., & Foss, K. A. (2010). Theories of Human Communication. Long Grove: Waveland Press.
Mahmudi. (2005). Manajemen Kinerja Sektor Publik. UPP AMP YKPN.
Margolis, J. D., & Walsh, J. P. (2003). Misery Loves Companies: Rethinking Social Initiatives by Business. Administrative Science Quarterly. 48(2). 268–305. https://doi.org/10.2307/3556659
MacKenzie, S., Podsakoff, P., & Fetter, R. (1993). The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance. Journal of Marketing, 57(1). 70-80. doi:10.2307/1252058
Mukasa, K. D., Kim, K., Korea, S., Lim, H., & Korea, S. (2015). How Do Corporate Social Responsibility? 31(2). 383–396.
Mulyana, D. (2008). Ilmu Komunikasi: Suatu Pengantar. Remaja Rosdakarya.
Park, Young Eun & Dodd, Melissa. (2016). The Historical Development of Corporate Social Responsibility as a Strategic Function of Public Relations. 10.4324/9781315646503-1.
Park, Y. E., & Kang, M. (2020). When crowdsourcing in CSR leads to dialogic communication: The effects of trust and distrust. Public Relations Review. 46(1). 101867. https://doi.org/10.1016/j.pubrev.2019.101867
Pope, BB, Rodzen L, Spross G. (2008). Raising the SBAR: How Better Communication Improves Patient Outcomes. Nursing. Mar;38(3):41-3. doi: 10.1097/01.NURSE.0000312625.74434.e8. PMID: 18418180.
Pham, H. S. T., & Tran, H. T. (2020). Csr Disclosure And Firm Performance: The Mediating Role Of Corporate Reputation And Moderating Role Of Ceo Integrity. Journal of Business Research, 120(August). 127–136. https://doi.org/10.1016/j.jbusres.2020.08.002
Rasyid, A., Saleh, A., Cangara, H., & Priatna, W. B. (2019). Jurnal 23 - Pemberdayaan Masy. 31(2). 507–518.
Retnaningsih, H. (2015). Permasalahan Corporate Social Responsibility (CSR) dalam Rangka Pemberdayaan Masyarakat. Aspirasi. 6(2). 177–188. https://jurnal.dpr.go.id/index.php/aspirasi/article/view/512
Rim, H., Park, Y. E., & Song, D. (2020). Watch Out When Expectancy Is Violated: An Experiment Of Inconsistent Csr Message Cueing. Journal of Marketing Communications, 26(4). 343-361. https://doi.org/10.1080/13527266.2018.1523216
Salim, Mufid. (2018). Improving Organizational Attractiveness in Job Choice by Communicating CSR Practices. Jurnal Komunikasi ISKI. Vol. 03 (02). 2018. 76-83 https://doi.org/10.25008/jkiski.v3i2.226
Sugiyono. (2015). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Alfabeta.
Suhardi, G. (2005). Faktor-Faktor Yang Mempengaruhi Kepercayaan Dan Loyalitas Nasabah Perbankan Di Surabaya. Business and Economics. 9(2). 1–11.
Sujarweni, V. W. (2014). Metode Penelitian: Lengkap, Praktis, dan Mudah Dipahami. Pustaka Baru Press.
Statistik Data Terpadu Kesejahteraan Sosial (DTKS) Dinas Sosial Kota Semarang
(http://dinsos.semarangkota.go.id/statistik/index) diakses pada 11 September 2020
Swaen, V., Demoulin, N., & Pauwels-Delassus, V. (2020). Impact Of Customers’ Perceptions Regarding Corporate Social Responsibility And Irresponsibility In The Grocery Retailing Industry: The Role Of Corporate Reputation. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2020.12.016
Syahriani, D., & Siwi, M. (2018). Hubungan Komunikasi Corporate Social Responsibility Dengan Reputasi Perusahaan, 16(1). 54–74. https://doi.org/10.29244/jurnalkmp.16.1.54-74
Taghian, M., D’Souza, C., & Polonsky, M. J. (2015). A Stakeholder Approach To Corporate Social Responsibility, Reputation, And Business Performance. Social Responsibility Journal. 11(2). 340–363. https://doi.org/10.1108/SRJ-06-2012-0068
Warta, W. (2017). Manajemen Reputasi. Simbiosa Rekatama Media.
Yadav, R. S., Dash, S. S., Chakraborty, S., & Kumar, M. (2018). Perceived CSR and Corporate Reputation: The Mediating Role of Employee Trust. Vikalpa. 43(3). 139–151. https://doi.org/10.1177/0256090918794823
DOI: http://dx.doi.org/10.12928/channel.v9i1.18071
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 Universitas Ahmad Dahlan
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
...........................................................
Published by Universitas Ahmad Dahlan in collaboration with Ikatan Sarjana Komunikasi Indonesia (ISKI) and Asosiasi Penerbit Jurnal Ilmu Komunikasi Indonesia (APJKI).
ISSN 2339-2681 (print) and ISSN 2621-2579 (online)
Channel: Jurnal Komunikasi is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.